The MetaCX Blog

Karen Mangia has run the gamut of professional experiences to turn her passion for customer success into becoming a global customer experience and voice of customer leader, a 3x best selling author, and a TEDx speaker.

When I started as the 30th employee and only marketer at MetaCX, I had no idea what was in store for me. I’ve been in the start-up world for most of my career so I had certain expectations, but as 2020 was sure to remind us, sometimes life has a way of surprising us.

In this episode, I chat with Dave Jackson, CEO of TheCustomer.Co.  Dave is a forward-thinking veteran of the customer management discipline and software industry who is constantly pushing the boundaries of customer management strategy.

Since our kindergarten days, we’ve heard about the importance of sharing. Sharing is caring. Of course, during childhood, sharing is often taught in the context of toys or books, but as it turns out, the very same lessons can be applied to business.

Innovation is the name of the game for Jo Mills. As Co-Founder & CXO at Fuel50, she sits at the unique intersection of employee experience and customer experience and with a front-row seat to the future of both disciplines.

Today, MetaCX is thrilled to announce the launch of our Integration Hub, the first iteration of a multiphase integration roadmap to enable B2B digital transformation.

With a thirst for helping companies discover opportunities for improvement, Helen Calvin has been on a mission to help organizations thrive throughout her career. As the CRO at Jellyvision, her love for interviewing and hiring has shaped her employee development strategies and influenced the way she empowers the Jellyvision customer and revenue teams to pursue greatness.

All eyes are on NRR these days as the magic metric that signals health and vibrance in any recurring revenue business. When economies contract, acquisition funnels tend to do the same—which makes leaning into existing customer relationships even more important.

This is the first episode of a new RevRev series called ‘Big Thinkers’. In this series, I talk to some of today’s greatest business minds who are at the forefront of customer management and experience research and innovation.