The MetaCX Blog

Dave sits down with NPS co-creator, Richard Owen, to reflect on the evolution of NPS, the role it has served in shaping customer experience strategy, and the ways it can be used as a catalyst for CX innovation in the future.

Seth joins the podcast to talk about what it takes to put an organization in a better position for delivering value to customers when starting out as a product-led organization and culture.

MetaCX is thrilled to launch multidirectional data to more accurately track the progression of value and help organizations prove they are making an impact.

Should Customer Success be rebranded as Customer Value? Innovative customer success teams are working side by side with value realization teams to ensure customers are achieving their desired outcomes and receiving business value

A design system is a library of style, components, and other patterns documented so that building and adopting products is more efficient and cohesive for designers and end users alike. The key benefit of a design system is that it creates consistent, repeatable patterns that make end users think less.

In this episode of RevRev, Ed Powers of Service Excellence Partners unpacks the role expectation setting plays in developing strong and successful customer relationships.

In this episode of Revenue Revolutionaries, Matt Myszkowski, VP of Customer Experience at Cision, discusses the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

In this episode of Revenue Revolutionaries, I sit down with Harvey Dunham at SAMA to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress, and deliver value.