The MetaCX Blog

In this episode of Value Builders, Michael Sachs, Head of Customer Success Value Methodology & Strategy at Slack, sits down to share how he thinks about the language of value while explaining how organizations can use it to unify to effectively manage customers.

I am excited to announce a rebrand of the MetaCX podcast from Revenue Revolutionaries to Value Builders to share a new roster of powerful and wide-ranging conversations surrounding the topics central to commercial and social value creation.

In this interconnected world, one business’s output is another’s input, creating an endless stream of value across entire industries and ecosystems. But is this exchange of value working as it should? Unfortunately not. Recent events have proven that the enterprise value chain is broken.

Brian Hall and Lauren Decker of Carema Consulting unpack the relationship between product marketing and customer success highlighting the importance of talking to customers and building a journey mapping strategy centered on the jobs customers need to complete.

Deep customer collaboration builds on the deep collaboration concept that productivity and collaboration applications are on a collision course—an output of the evolution of the way people work.

Steve gives a peek into what has fueled the Gong business to greatness. He shares how creating raving fans is the #1 operating principle for the company alongside his charter to build customer loyalty through value delivery.

Hear Irvine Sloan, VP of Strategic Account Management at Duke Energy, share how he thinks about building his strategic account management team through a curated collection of skill sets he calls 'superpowers'.

Listen to Mary-Beth Donovan, VP of Global CS Operations at VMWare, discuss how she uses a core set of pillars and frameworks to make sure her team, and VMware as a whole, has the right tools and knowledge to deliver value to customers.

Learn how the TechPoint team partnered with MetaCX to ensure they were serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision.