The MetaCX Blog

Thought leadership, company news, and practical advice.

RevRev Ep. 29 - Mary-Beth Donovan

Listen to Mary-Beth Donovan, VP of Global CS Operations at VMWare, discuss how she uses a core set of pillars and frameworks to make sure her team, and VMware as a whole, has the right tools and knowledge to deliver value to customers.

TechPoint Case Study

Learn how the TechPoint team partnered with MetaCX to ensure they were serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision.

RevRev Ep. 28 - Richard Owen

Dave sits down with NPS co-creator, Richard Owen, to reflect on the evolution of NPS, the role it has served in shaping customer experience strategy, and the ways it can be used as a catalyst for CX innovation in the future.

RevRev Ep. 27 - Seth Shaw

Seth joins the podcast to talk about what it takes to put an organization in a better position for delivering value to customers when starting out as a product-led organization and culture.

Using Multidirectional Data to Track Value Realization

MetaCX is thrilled to launch multidirectional data to more accurately track the progression of value and help organizations prove they are making an impact.

RevRev Ep. 26 - Natalie Fedie

Should Customer Success be rebranded as Customer Value? Innovative customer success teams are working side by side with value realization teams to ensure customers are achieving their desired outcomes and receiving business value

5 Simple Tips for Creating a Usable Design System

A design system is a library of style, components, and other patterns documented so that building and adopting products is more efficient and cohesive for designers and end users alike. The key benefit of a design system is that it creates consistent, repeatable patterns that make end users think less.

RevRev Ep. 25 - Ed Powers

In this episode of RevRev, Ed Powers of Service Excellence Partners unpacks the role expectation setting plays in developing strong and successful customer relationships.

RevRev Ep. 24 - Matt Myszkowski

In this episode of Revenue Revolutionaries, Matt Myszkowski, VP of Customer Experience at Cision, discusses the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

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